JOURNEY
As the candle continues to burn, the heart unveils a luxurious bouquet, featuring enchanting layers of carnation, delicate lily, and soft lily-of-the-valley. This floral medley is accented by the sweet and sunny aromas of narcissus, marigold, violet, rose, and jasmine, crafting a symphony of scents that envelop you in elegance and serenity.
Returns & Refunds
We maintain a no returns or refunds policy except in the case of transit damage.
Damaged Items
If your candle arrives damaged, please notify us within 24 hours of delivery to qualify for a replacement or refund:
- Contact: Send a video of the damage via WhatsApp to +91 9900091752.
- Resolution: We will arrange a pickup and initiate your refund or replacement within 48 hours.
Note: To ensure eligibility, please report any issues immediately upon unboxing. Products must be unused and undamaged. Items that do not meet these guidelines will not be eligible for a refund or exchange.
Refund Policy
- Original Payment: Refunds are processed back to your original payment method within 7–10 business days of approval.
- COD Orders: Please provide your bank details via email or phone to receive your refund.
- Special Offers: Items purchased under a special offer are eligible for exchange only.
- Promo Codes: Once a promo code is used, it cannot be refunded or reused if the order is cancelled.
Returns & Exchanges
How to Process Your Return
To start a request, contact our care team within 24 hours:
- Phone/WhatsApp: +91 9900091752
- Email: care@lasub.in
As the candle continues to burn, the heart unveils a luxurious bouquet, featuring enchanting layers of carnation, delicate lily, and soft lily-of-the-valley. This floral medley is accented by the sweet and sunny aromas of narcissus, marigold, violet, rose, and jasmine, crafting a symphony of scents that envelop you in elegance and serenity.
Returns & Refunds
We maintain a no returns or refunds policy except in the case of transit damage.
Damaged Items
If your candle arrives damaged, please notify us within 24 hours of delivery to qualify for a replacement or refund:
- Contact: Send a video of the damage via WhatsApp to +91 9900091752.
- Resolution: We will arrange a pickup and initiate your refund or replacement within 48 hours.
Note: To ensure eligibility, please report any issues immediately upon unboxing. Products must be unused and undamaged. Items that do not meet these guidelines will not be eligible for a refund or exchange.
Refund Policy
- Original Payment: Refunds are processed back to your original payment method within 7–10 business days of approval.
- COD Orders: Please provide your bank details via email or phone to receive your refund.
- Special Offers: Items purchased under a special offer are eligible for exchange only.
- Promo Codes: Once a promo code is used, it cannot be refunded or reused if the order is cancelled.
Returns & Exchanges
How to Process Your Return
To start a request, contact our care team within 24 hours:
- Phone/WhatsApp: +91 9900091752
- Email: care@lasub.in
